• Contemporary, functional design
• Ultra light, the lightest in the market
• 100% Diamond Polyester
• Full interior lining with zippered small compartment
• Multiple exterior and interior pockets to keep you well organized
• Four Spinner multi-directional silent 360º wheels for
• Push button locking internal retractable light trolley system
• Top and side ergonomic handles for comfortable and easy lifting
• Tie-down straps to secure your belongings inside
• Four side studs allows the Luggage to stand upright on its side
• Suitable for most major Airlines
|20'' Inch||4.7 lbs||13.5 x 7.25 x 19.75|
*Luggage dimensions don't include the wheels, add 2'' to the height to determine the overall height
I was very shocked when I got an email back from InUSA Customer Care representative Miguel and he informed me that because of my suggestion, they are now adding either the dimension with wheels or language that explains that you need to add 2 to 2.8 inches to the dimensions for the wheels. They wrote me back the same day that I wrote them and followed up after my response in less than 24 hours. That is stellar customer service! As I said before, I think the bag is well made and it's definitely light and I think it deserves 5 stars, but the dimensions (at the time I bought it) were not accurate for how the airlines measure it, which unfortunately there are no industry standards for. It is because of this outstanding customer service that I wanted to take the time out to update my review. The company acknowledged an issue and took immediate steps to correct and in the process, they have set themselves up as the gold standard for how other luggage companies should behave. I truly appreciate InUSA's dedication to their customers, and in particular want to commend Miguel B. for his handling of the issue.
The bag is definitely light, but the dimensions are wrong! The 19.75 inches is off by 3 inches, because they didn't include the wheels in the height, so it does NOT conform to carry-on standards for many European flights. I bought this specifically because it was lightweight and met the dimensions of 55x4x20 mm or 21.6x15.7x7.8 inches, and therefore wouldn't have to check the bag. The width and depth are fine, but the height is 22.75 inches or 57 mm. When companies are listing their dimensions, it is deceptive not to list the dimension with the wheels, because all it does it make people upset and cause returns and bad feelings towards the company. If the size had been correct, I would have given this bag 5 stars, because it's made well and is super light. Too bad InFlight had to mislead people.
if you are looking for a truly light bag, this is your option, i can lift it with one finger